FAQ

Prior to project commencement, an estimated timeframe will be provided. Please be advised that the timeframe is based upon business days only (Monday-Friday, excluding weekends and holidays). If a project is needed by a specific date a rush fee will be applied. 

Consistent communication between the client and the designer is essential for meeting project deadlines. Projects should be completed in the time frame given by SMITHMADEIT unless stated otherwise.  If the client fails to communicate with SMITHMADEIT for 30 days, a restart fee will be applied in order to start working again *see abandoned projects below.

Payment structure is determined by the type of project. 

• PROJECTS UNDER $500: Projects under $500 must pay the complete balance to begin the project. 

• PROJECTS OVER $500: A 50% non-refundable deposit is due before work can begin. The balance of 50% is to be paid at the end of the project when the client approves all designs. A deposit invoice is sent to you at the start of the project. 

• WEB DESIGN PROJECTS: Projects under $700 must pay the complete balance to begin the project. 

• WEB DESIGN PROJECTS OVER $700: A 50% non-refundable deposit is due before work can begin. The balance of 50% is to be paid at the end of the project when the client approves all designs. A deposit invoice is sent to you at the start of the project. 

All payments must be made within 48 hours of receipt of the initial invoice or all project terms and agreed-upon timeframes are null and void.

All remaining unpaid balances will be due within 24 hours of the client’s final design approval. Upon receipt and clearance of final payment, the design will be finalized and all images without watermarks and required final file types will be delivered to you.

Payments will be made through the client portal. Cash App, PayPal, and Zelle are available upon request. Project commencement will not occur until payment has been 100% cleared.

All pricing at SMITHMADEIT is subject to change at any time.  All pricing agreements made prior to any changes will be honored and remain valid on all open projects or up to 30 days after a quote has been provided.  

Once the deposit is paid, the designer will officially begin your design.  You can give the designer something to recreate.  In the instance that you do not have an idea of what you need, the designer will design mock-ups for you to choose from. You pick from those samples and work with the designer to fine-tune your desired design.  Once your design has been approved and payment has been made,  you will receive a PDF, JPEG, and PNG file of your design via email. 

Developing a vision for your business and brand is important! SMITHMADEIT is here to help you relay that vision to your target audience.  Our team can come up with custom concepts, but please keep in mind our creative visions may not match and this tends to lead to more revisions and longer turnaround times than necessary. Please have some form of concept or style for your project to ensure that we can provide you with designs that best fit your brand.

Clients are required to submit all high-resolution photos and verbiage required for their project via email.  Low-resolution photos will not result in the best quality design.  In the event that stock photos or font licenses are required, an additional fee may occur to cover the cost of the licenses. Please make sure all submitted content is grammar and spell-checked. SMITHMADEIT will not be held liable for any copyrighted information submitted that you do not have rights to. 

A project will be considered abandoned if I have not heard from you within (7) business days. This will revoke any rights to use any of the designs and/or concepts that were presented to you. In the event that you wish to resume the project after the (7) day abandonment, a $50 fee will apply for graphic design projects and $100 for web design projects.

All communication regarding concepts, details, and changes will take place via email so that we both have records of correspondence. Clients are responsible for checking their emails to prevent any delays in the project timeline. 

Logo designs will always be sent in PNG format. All other digital projects (flyers, business cards, website graphics, etc) are sent in JPG, PNG format, or non-editable PDF format.

All source PSD files remain the property of SMITHMADEIT unless purchased. Once a project has been finalized and the files have been delivered to you, (with the exception of source files) you own the rights to what you have purchased.

Copyrighting and/or trademarking your logo is solely up to you and not the responsibility of SMITHMADEIT.

SMITHMADEIT reserves the right to add all completed projects outside of any legally binding non-disclosure agreements to our portfolio or use for marketing purposes. Additionally, all completed websites will list SMITHMADEIT as the website designer. If there is a privacy issue involved, please inform us prior to project completion.